Refund Policy
At Web Oddo, we are committed to providing exceptional services that meet the unique needs of our clients. Customer satisfaction is at the core of our values, and we strive to ensure that every project delivers outstanding results. However, we understand that there may be circumstances where a refund is necessary. This refund policy outlines the terms and conditions under which refunds may be requested and processed.
Eligibility for Refund
Refunds will be considered under the following circumstances:
- If the service delivered does not meet the specifications outlined in the agreement or contract.
- If the project has not been initiated and no work has been delivered.
- If there are technical issues caused by us that prevent the successful completion of the project, and the issue cannot be resolved.
Refunds will not be applicable under these conditions:
- If the client changes their mind after the project has been initiated or work has started.
- If delays are caused by the client, such as late approvals, unresponsiveness, or failure to provide necessary information.
- If the project is completed and delivered as per the agreed-upon terms.
- For services involving third-party tools or platforms, such as hosting or domain purchases, which are beyond our control.
- For customized services where work has already been fully or partially delivered.
Refund Process
- To request a refund, clients must contact us at support@weboddo.com within 14 days of service delivery.
- The refund request should include the invoice number, order details, and a clear explanation of the reason for the refund.
- Our team will evaluate the request and respond within 7 business days.
Refund Approval and Processing
- If the refund is approved, the amount will be credited back to the original payment method within 10 business days.
- In the case of partial delivery, a proportional refund may be issued based on the work completed.
Important Notes
- Refunds will be issued only after a thorough review of the project and the client’s claims.
- For any issues regarding the quality or scope of the project, Web Oddo reserves the right to attempt resolution before issuing a refund.
Contact Us
If you have questions about this policy or need further assistance, please feel free to contact us:
- Email: support@weboddo.com
- Phone: +91 6291200630
- Website: www.weboddo.com
We value our clients and are dedicated to resolving any issues in a professional and timely manner.
Thank you for trusting Web Oddo with your business needs.